(USAGE AGREEMENT https://brandr.ge )
1. General Provisions.
1.1. The present purchase and sale terms (hereinafter referred to as the agreement) apply to orders made at the brandr.ge online store (hereinafter referred to as the online store) in Georgian or English, between the person who placed the order (hereinafter referred to as the user or buyer) and “Brand R” LTD (hereinafter referred to as the seller).
1.2. The terms are based on fair trading principles, respect the rights and obligations of the buyer, and are valid from January 1, 2017.
1.3. When using the online store, the buyer accepts the terms of this agreement, the rules for the goods delivery, and the company's privacy policy.
2. Remote agreement.
2.1. Remote agreement is an agreement concluded between the buyer and the online store through an addressed or non-addressed offer by digital means of communication and information transmission (Internet, e-mail, telephone, etc.).
2.2. The agreement is valid from the moment when the buyer filled the cart in the online store, made an order by phone or e-mail, accomplished a partial or full payment for the selected product, and received confirmation from the seller of the order placed.
2.3. The agreement must be executed by the parties within 30 days from the moment of its conclusion, unless another period has been agreed upon by the parties.
2.4. If the online store cannot fulfill the agreement within the prescribed period, the seller informs the buyer and can offer replacement goods at an equivalent price.
3. Rights and obligations of the buyer.
3.1. The buyer is eligible to purchase any product or service in the online store by these agreement terms.
3.2. All products in the online store hold the manufacturer’s warranty of up to 1 year, depending on the goods.
3.3. The buyer can use the right to return the product if it has a defect, or has been damaged during transportation, or the product does not match the buyer's order, within 3 days after receiving the goods ( accordingly, without using the goods and without damaging the packaging).
3.4. In the event of a return, the buyer must cover the cost of delivery of the product.
3.5. When returning the goods, it is obligatory to provide a document confirming the purchase, fill in an application, and deliver the goods in the full package and original packaging.
3.6. Photos of the viewed product in the online store may slightly differ from the proposed product. To specify the explicit characteristics of the product or eliminate inaccuracies associated with the order, please contact the seller.
3.7. The buyer assumes an obligation to ensure the security of login and order data, and not to disclose them to third parties.
3.8. The buyer is responsible for the actions of third parties if they were committed using the login data of the buyer’s account.
3.9. If the data specified during registration changes, the buyer must update their account independently.
3.10. When ordering goods, the buyer undertakes to indicate the place of goods delivery as well as other necessary data.
3.11. The buyer assumes an obligation to check the current publication and updates of this agreement.
4. Rights and obligations of the seller.
4.1. The seller is obliged to provide the buyer with the opportunity to use the services offered by the online store under these terms.
4.2. The seller assumes an obligation to deliver the ordered and paid for by the buyer goods to the address specified by the buyer.
4.3. The seller, if being not sure of the information specified in the order, must contact the buyer at the specified phone number. In this case, the delivery time is calculated from the day when the seller contacted the buyer and confirmed the order.
4.4. The seller has the right to cancel the buyer's order without notice if the seller cannot reach the buyer within 2 (two) business days.
4.5. The seller has the right to extend the delivery of goods if this occurs due to circumstances beyond the seller’s control, for example, due to the manufacturer’s lack of goods in stock, delays caused by a transport company, force majeure, etc.
4.6. In case of delays, the seller is obliged to immediately inform the buyer about that by phone or e-mail.
4.7. If the seller is unable to deliver the goods ordered by the buyer due to circumstances, an offer of an equivalent product must take place.
4.8. If the buyer does not accept the proposed equivalent product, the seller is obliged to return the money to the buyer within 7 (seven) business days.
4.9. The seller is not responsible for expenses incurred by the buyer due to the delayed delivery of goods.
4.10. The seller has the right to cancel the order without notifying the buyer if the buyer has not paid the invoice within 3 (three) business days after receiving it.
4.11. If the buyer tries to harm the work or safety of the online store or violates their obligations, the seller is eligible to limit or completely stop the buyer’s access to the online store immediately and without notice.
4.12. The seller has the right to terminate the provision of services, change the online store interface or its parts, as well as the offer, partly or completely, without any notification to the buyer.
4.13. If a system error in the online store caused a false mailing, the seller is eligible to cancel the buyer’s order before notifying the buyer.
4.14. The online store does not keep copies of the purchase contracts.
4.15. All information, as published in the online store, is the intellectual property of the seller and is protected by copyright law.
4.16. Any copying of materials, photographs, and texts from the online store without the seller's permission is prohibited.
5. Terms of warranty.
5.1. The warranty is valid for all products purchased by a private individual within 24 months from the date of purchase.
5.2. For clients who are not consumers, there is a warranty defined by the manufacturer.
5.3. The buyer who noticed the manufacturer’s failure must immediately transfer the goods back to the seller’s customer service along with the documents confirming the warranty and purchase.
5.4. If the manufacturer of the product you purchased has its service center, we recommend contacting their specialists regarding warranty issues.
5.5. The buyer may file a complaint about the availability or quality of goods in the electronic form to the email address [email protected] or in writing to 116 Tsereteli Ave, Tbilisi, Georgia.
5.6. The complaint will be reviewed within 15 business days from the day the complaint is received, and the response will be sent to the specified contact address.
6. Buyer data protection.
6.1. We inform that the purpose of processing the submitted information (including individuals’ data) in the online store is to provide the services indicated on the website and assist in placing an order at www. [email protected].
6.2. Any information related to the user's data is collected for:
6.2.1. Identification of the owner of the ordered goods or services;
6.2.2. Delivery and installation of goods in the specified location;
6.2.3. Sending relevant information about the products and services offered;
6.2.4. Fulfillment of other contractual obligations.
6.3. By using the online store www.brandr.ge, the visitor agrees that „Brand R” LTD, its trustees and partners can collect and store data that will allow tracking and selecting:
6.3.1. The total number of online store visitors;
6.3.2. The number of visitors in each section of the online store;
6.3.3. Domain names of the Internet providers serving visitors;
6.3.4. IP addresses;
6.3.5. Other data to improve and manage the online store.
6.4. The seller has the right to transfer to third parties the data collected and processed in the online store to analyze statistics and information; in this case, confidential data that could identify the buyer during the process are not revealed or transmitted, except the orders were the type of payment or form of the deal involves a tripartite relationship and the identity of the buyer must be verified.
6.5. The seller does not associate the user's IP address and e-mail with the identifying data.
6.6. All materials that are sent or entered into the online store forms become the property of the seller, who, in turn, is eligible to use them for personal use, except for individuals’ data.
7. Force Majeure.
7.1. The parties are released from responsibility for partial or complete non-fulfillment of their obligations under the contract, if such non-fulfillment was caused by the circumstances of force majeure, which are impossible to expect or to avoid, namely: fire, flood, earthquake, wars, other acts of nature or governments, etc., if these circumstances have directly affected the fulfillment of the contract.
7.2. In this event, the dates of fulfilling the obligations under the contract are correspondingly extended for the time of the action of the above-stated circumstances, but no more than 60 days.
7.3. The parties should inform one another about the availability and cessation of the circumstances of force major within 5 days from the moment of their occurrence.
7.4. In case of expiration of the contract by force of the circumstances of force majeure and failure to deliver the goods as it is stipulated in the contract, the Seller, within 7 banking days from such expiration, returns the whole amount of deposits paid by the buyer that pertain to the amount of not delivered goods.
8. Other circumstances.
8.1. When placing an order for the goods, the user confirms that he/she has read and agreed to the Privacy Policy, the terms of delivery of goods, the warranty terms, and the right of goods return.
8.2. In case any item out of the above conditions expires, it will not affect the other conditions.
8.3. These Terms and Conditions comply with the laws of Georgia.
8.4. Any discrepancies arising from the fulfillment of these conditions must be resolved by negotiation.
8.5. In case of failure to reach an agreement during negotiations, disputes will be resolved in a judicial proceeding by the current legislation of Georgia.
9. Contact information and Company details:
“Brand R” LTD
Identification number: 400126671
Physical address: 116 Tsereteli Ave, Tbilisi, Georgia
Phone: (+995) 032 2307490, (+995) 570101097.
E-mail: [email protected].